Terms and conditions of contract between Clients and TIERRAS DEL DUERO S.L. , owner of tierradeliberico.com.
The commercial relationship is established between the user of the Online Store and Tierras del Duero S.L. (in front, the “COMPANY”), with registered office at Calle San Clemente Saenz, 2. 42002 Soria (Soria). Registered in the Mercantile Registry of Soria, in volume 208, book 157, folio 214, sheet SO-3946, inscription 1.
Access to tierradeliberico.com and, in general, the commercial relationship between the Client and the Company, including the purchase of any of the goods and products offered in the Store (hereinafter, the “Products”), is regulated under these conditions general (the “General Conditions”) and, when applicable, in the particular conditions that may be established (the “Particular Conditions”).
The General Conditions will be valid as long as they are available in the Store and in the version in which they are. tierradeliberico.com reserves the right to modify or substitute at any time both the General Conditions and the Particular Conditions, as well as any policy, directive or legal notice.
The General Conditions in force at the time of purchase shall apply to the Customer visiting the Store.
When there is any incompatibility or contradiction between General Conditions and Particular Conditions, these will always prevail in relation to the Products to which they apply.
Any query, suggestion, complaint or claim relating to the online sale of the Products, can be made through our Customer Service: address, telephone ,email will resolve complaints and claims within 30 days of receipt.
ACCESS AND USE OF THE STORE
If the Client wishes to register, he / she must additionally select a username and password that are security elements and allow to buy in the Shop and facilitate their identification in subsequent purchases, the creation and access to the purchase history, the management of preferences and notifications. These data are confidential and of personal and non-transferable use.
Once registered the Customer, tierradeliberico.com will send to the e-mail account that the Client has designated, a confirmation of the registration.
The Client will be solely responsible for the proper custody and confidentiality of the password, so it will be understood that any third party that can use them does so with the consent and on behalf of the Client.
The use of the Store, navigation through it and / or the purchase of any Product implies acceptance by the Client, in full and without reservations of any kind, of the General Conditions and, where appropriate, the Particular Conditions.
The legal relationship derived from registering as a Shop Client is of indefinite duration, notwithstanding that both the Client and the Store may resolve or suspend it unilaterally at any time and without any other cause than their expressed will to the other party in that regard. This resolution or suspension will not affect any obligations arising from purchases or orders made previously.
INFORMATION AND AVAILABILITY OF PRODUCTS.
The Products that can be acquired at tierradeliberico.com are those that, together with their essential characteristics and price, appear at every moment on the screen. Before confirming the order, the shipping costs to the address or point of collection of the Client that are applicable will also appear on the screen.
The offers will be duly indicated as such.
All orders and purchases at tierradeliberico.com are conditioned to the effective availability at the time your shipment is prepared.
A minimum purchase of € 30 is established.
PRICES AND SHIPPING COSTS.
The price of each product will always be shown in the applicable currency (Euros) and will include, where appropriate, the corresponding taxes.
The price of the product does not include shipping costs, which will be borne by the customer, unless expressly stated otherwise. The customer will be duly informed of the amount of these expenses, which will be itemized prior to the confirmation of the order and payment.
The shipping costs will depend on the product purchased, the place of destination of the products and the shipping method selected by the customer.
The prices and shipping costs that appear in the store are exclusively applicable to the products offered through the store and during the time they remain published. Tierradeliberico.com expressly reserves the right to modify prices at any time without prior notice. However, the effective rates indicated in the store at the time of their execution will be applied to each order.
To be able to buy products, the client must select the desired product and add it to the shopping cart, according to the indications shown on the screen.
Once the purchase is made, tierradeliberico.com will send the customer to the email address indicated by the latter, a confirmation of the purchase made that will serve as proof of the operation.
The order confirmation and the proof of purchase will not be valid as invoice.
WAY TO PAY.
The customer must follow the instructions offered in the store. Payment of the products and shipping costs can only be made by credit or debit cards and Paypal or other forms of payment that are available at the time in the store.
In any case, the use in particular of any means of payment available will be subject to checks and authorizations by the entities responsible for them, so if the corresponding entity does not authorize payment the purchase process will end and the order it will be automatically cancelled.
When the payment is authorized, the charge of the price of the products, their taxes, and the shipping costs will be made at the time of formalizing the order.
For the purposes of payment by electronic means, tierradeliberico.com uses an electronic commerce payment gateway. The data provided to the store by customers for this purpose are encrypted to ensure maximum security during the payment process and are hosted on a certified secure server.
In no case the customer data will be stored through the payment gateway, and will be kept only while the purchase operation is made, the payment is made and until the withdrawal period has elapsed.
SHIPPING AND DELIVERY OF THE PRODUCTS.
The store can offer its customers different types of shipping. The availability of different methods of delivery will depend on different factors, such as the decision of tierradeliberico.com to offer or not a specific shipping method, the type of product and other factors.
The Client will select the delivery method he prefers from among those that are available.
During the purchase process, the customer will be informed of the transportation costs corresponding to the delivery method chosen and the foreseeable delivery period.
Home delivery address: the products purchased in the store will be sent to the postal address indicated by the customer. The postal address can not be a post office box or public places, such as public roads, squares, stations, airports or similar. A contact telephone will be requested to facilitate deliveries.
The delivery time will be between 1 and 3 working days in Spain and Portugal (except the Balearic Islands, where the delivery time will be 3-4 business days), between 4 and 8 days for the rest of the EU countries and Switzerland, except for reasons of force majeure. It is not delivered in the Canary Islands, Ceuta and Melilla.
For deliveries of more than 20 kg. the exact delivery date will be specified.
The Proof of Purchase (invoice) will be sent together with the Product or Products.
In the event that for any reason landdeliberico.com not meet its delivery obligation within the deadlines set, or within a period specifically agreed with, the customer will summon the one to make the delivery within an additional period appropriate to the circumstances of the case. If tierradeliberico.com does not make the delivery within this additional period, the client will have the right to terminate the contract. In case of termination of the contract, the store will return the amounts paid by the customer as soon as possible.
The return of the product can be made through the Customer Service Department, where the following steps will be indicated:
The maximum period that the client has to send his communication is 14 calendar days from the date he received the products.
The customer must return the products purchased in perfect condition (neither damaged nor open), properly protected and in their original packaging. Before returning the product, the customer must ensure that it is properly protected and sealed so that it does not suffer damage during transport.
Once received by the store the returned products and after checking the good condition of them will be reimbursed the amount corresponding to the units returned within fourteen (14) calendar days using the same means of payment that the customer used for the initial purchase.
The return costs will be charged to the customer. The withdrawal shall not proceed when, due to the nature of the products purchased, it is impossible to carry it out, without prejudice to the corresponding claim for the damages suffered, including, in particular: (i) products made according to the customer’s instructions or specifications or that have been customized for this one; (ii) products that have expired within the withdrawal period; (iii) products that are not in perfect condition.
If the product is defective, tierradeliberico.com will be responsible whenever it is possible to make the replacement of it, without any expense for the client. If, for reasons of availability, the product can not be replaced, the full refund of the purchase price and shipping costs will be made.
For the application of the guarantee provided for in the Consolidated text of the General Law for the Defense of Consumers and Users, and without prejudice to the right of tierradeliberico.com to verify the defects, their origin and the time of their appearance, the client must request the collection of the defective product within a maximum period of two months from the verification of the defect, informing tierradeliberico.com in writing of the nature of the problem, the time and the conditions of its appearance.
GUARANTEES OF QUALITY OF IBERIAN PRODUCTS.
All the Iberian products of tierradeliberico.com indicate the date of preferential consumption and the necessary conditions for its adequate conservation, for which we recommend that you observe these recommendations.
If the Customer considers that an Iberian product is not in suitable conditions of consumption, it will be contacted via email email@example.com, or by telephone to 900 92 20 90 to communicate the nature of the problem, the moment and the conditions of its appearance
For the application of quality assurance, and without prejudice to the faculty of tierradeliberico.com to check the defects, their origin and the time of their appearance, the customer must request the collection of the defective product within a maximum period of one month from the reception of the Iberian product or immediately after the confirmation of the defect.
In the case of hams and shoulders, in no case will claims be accepted on pieces that do not retain 85% of their weight.
If tierradeliberico.com verifies that, indeed, the Iberian product was not in good condition and this was not attributable to the customer (particularly to inadequate storage conditions), the store will be responsible for the replacement of the same, without any expense for the client.
EXEMPTION OF RESPONSIBILITIES.
The continuity of the store is not guaranteed in time, nor the absence of failures or interruptions of the service, nor that the store will be available or accessible one hundred percent of the time it is operational. Nor can it guarantee the absence of viruses or other harmful components in the store or on its servers.
The parties submit, at their discretion, for the resolution of conflicts and waiver of any other jurisdiction, to the courts and tribunals of the home of Tierras del Duero S. L..
These Conditions have been drafted in accordance with Law 34/2002, on services of the information society and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.